Return & Exchange Policy

Your satisfaction is our priority. If you are not happy with your order, we offer a simple and transparent return/exchange process.

1. Return Conditions

• Return requests must be made within 7 days of delivery.
  
  
• Items must be:
  
  
  • Unworn and unwashed
    
    
  • In original packaging with tags intact
    
    
  • Free from perfume, makeup, or any usage signs
    
    

2. Non-Returnable Items

• Innerwear, accessories, and discounted “final sale” products
  
  
• Customized or altered products
  
  

3. How to Request a Return

• Email support@ecothread.shop with:
  
  
  • Order number
    
    
  • Reason for return
    
    
  • Product images (clear and showing tag)
    
    

Once approved, we’ll either:

• Arrange a reverse pickup (subject to pin code availability), OR
  
  
• Request you to self-ship and share the tracking slip.
  
  

4. Refunds

• Refunds are initiated only after quality checks.
  
  
• Refund time:
  
  
  • Prepaid: 5–7 working days to original source
    
    
  • COD: via UPI/bank transfer (details will be requested)
    
    

Shipping fees are non-refundable unless the return is due to a mistake or defect from our side.

5. Exchanges

We offer exchange for:

• Size issues (same product, subject to availability)
  
  
• Damaged or wrongly shipped items (reported within 48 hours)
  
  

If the requested item is unavailable, a full refund or store credit will be issued.